FAQ & Policies
Shipping Information
Payment Methods
Standard Shipping (Free)
Delivery within 5–8 business days.
Express Shipping (£5)
Delivery within 3–5 business days.
Order Processing
Orders are typically processed within 1–2 business days. Tracking information will be provided once your order has been dispatched.
We accept secure payments through Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Apple Pay and Google Pay (where available).
Secure payments powered by Stripe
Returns & Refunds
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Requirements
Item must be unused.
Item must be in its original packaging.
Proof of purchase may be required.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Frequently Asked Questions
How long does delivery take?
Standard delivery takes 5–8 business days. Express delivery takes 3–5 business days.
Do you offer free shipping?
Yes, we offer free standard shipping across the UK.
Can I track my order?
Yes. Tracking details will be sent once your order has been dispatched.
Can I return an item?
Yes, eligible items can be returned within 14 days of delivery.
How do I contact customer support?
Please email us at cecilyeco@gmail.com and we will respond within 24 hours.
Is my payment information secure?
Absolutely. All payments are securely processed by Stripe, one of the world's leading payment providers. We do not store your payment details.